Welcome to Customer Resource Services, Inc
Technical Writing Services
Do you have customers contacting you with questions that can be found online in FAQ's or in a manual that came with the product? More than likely the customer has already check the FAQ's and the manual for the answer but could not find it or understand it. Most companies have their FAQ's and manuals written by someone in Marketing or Sales or even hire an outside freelance writer to create the content. Through past experiences we have found that the best way to write FAQ's and manuals is to have it done by the people with the most exposure to the products and the questions customers may experience with it.
Give us some time to learn and support your product line and we can then begin working with you on reducing your support expenses by driving customers to the website and manuals for answers. Also we will help revise current documentation to make it more clear for the customer.
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